FAQ's

Here you will find answers to questions about things such as Shipping, Location, Checkout options, and other customized questions and answers to your Embellishing questions.

Q: Are you a Scrapbooking Store?

A: No. We are so much more!

Q: Can I Order Items not shown on your website?

A: Yes, Contact Us.

Q: Can I custom Order an Album?

A: Yes, Contact Us.

Q: Do you make Custom invitation/Cards for Events?

A: Yes, Contact Us.

Q: What kind of Other Items can I order?

A: We have access to all sorts of Crafts, ranging from the Quilter, Knit/Crochet, Needle Point, Mixed Media Supplies, Paper Crafts, Educational Kits for Kids and Crafts for Kids too!

Q: Where are you located?

A: 89 Scugog St. Bowmanville Ontario, Canada.

Q: Do you offer Local Pickup?

A: Yes.

Q: Do you offer Local Delivery

A: Yes.

Q: What is your contact number?

A: 1-905-419-0331

Q: Where do you Ship to?

A: Canada, US, and International.

Q: What are your shipping rates?

A: Canada: Expedited $50.00 and up $25.00, Standard $120.00 and up Free, Standard $0.75–$119.99 $15.00. U.S.: Expedited $50.00 and up $40.00, Standard $150.00 and up Free, Standard $0.75–$149.99 $25.00. International: Rates are determined after product weight and destination is received.

Q: Do you have a Brick and Mortar Store Location?

A: Currently, No.

Q: Are you on any social media?

A: Yes, YouTube, Facebook, and Pinterest. @Embellishaway

Q: What is the Return Policy?

A: We accept returns up to 10 days after delivery, if the item is unused, unopened and in its original condition, and we will refund the full order amount minus the shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at embellishaway@rogers.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

To start a return, you can contact us at embellishaway@rogers.com. If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Q: Are there any items that can not be returned?

A: Certain types of items cannot be returned, such as special orders. We also do not accept returns for products that carry manufacturer warranties in which the manufacturer must be contacted. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on special/custom orders, sale items, items that carry a manufacturer's warranty or gift cards.

Q: What happens if I purchase an item and it becomes unavailable indefinitely, recalled or discontinued?

A: A full refund will completed to payment type received or gift card.