Refund policy

All Sales are final. In the event of damaged or other extenuating circumstances will be addressed on an Exception basis.

In the event that your order arrives damaged in any way, please email us as soon as possible at embellishaway@rogers.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please contact within 3 Business days of receiving your order.

To start a return, you can contact us at embellishaway@rogers.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at embellishaway@rogers.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns as all sales are final. We also do not accept returns for products that carry manufacturer warranties in which the manufacturer must be contacted. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
We do no Exchange items. This is covered under manufacturer warranty must be addressed directly with the manufacturer.

Undeliverable: updated invoice with new charges for shipping to be paid prior to shipping out again. Refund minus 5% restocking Fee and Shipping Charges if shipping was free.

Refunds
Are only completed upon undeliverable with a 5% restocking fee. Should an item be over sold/system correction required; in which we will notify you.