शिपिंग नीति

All orders are processed within 72 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has arrived and we are shipping to you.

Delays may occur due to a high volume of orders or quantity shortage or postal service problems that are outside of all of our control.  Should we realize any delays we will notify immediately and will hold any additional items until your whole order can be shipped.

Domestic Shipping Rates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. All Orders may change from Canada Post to UPS or Purolator by employees depending on speed and cost.

Example: 

Expedited - Calculated by Canada Postal Services

Standard - $150.00 and up Free

Standard - Calculated by Canada Postal Services

Local delivery
Free local delivery is available for orders over $80.00 within 15Km Radius For Orders 15Km - 30Km there is a 10.00 delivery fee. For orders under $79.99, we charge $6.00 for local delivery. Please note that fees are subject to change and can be confirmed at time of check out prior to payment.

Deliveries are made Once your full order has been received. We will contact you via email or with the phone number you provided at checkout to confirm date and time of delivery.

Local deliveries option will only be available if you are within the required current radius. Area can change without notice.

US Cross-border United States Rates:

Example:

Expedited $50.00 and up $50.00

Standard $300.00 and up Free

Standard $0.75–$299.99 $30.00

Please Note that all rates are subject to change and are confirmed at Checkout. Duties are the responsibility of the purchaser.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available (Not including weekends and Holidays).

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact the shipping provider with your name  and tracking number.

Shipping to P.O. boxes
Canada post will allow us to send to P.O. Boxes. However, you will have to pickup at your local/designated Post Office.

Refunds, returns, and exchanges
All Sales are Final. Cancellations are subject to a 5% restocking fee.

Exceptions / non-returnable items
Items that carry a manufacturers warranty needs to will be directed to the manufacturer.

If you have any further questions, please don't hesitate to contact us at embellishaway@rogers.com.